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Service Level Agreement

FutureX, the unified national platform developed by the National eLearning Center, is committed to providing continuous and reliable access to its digital services 24/7. The platform ensures a high-quality, efficient, and timely user experience for all beneficiaries.

This page outlines the list of electronic services available through the platform, along with the estimated maximum processing time for each service, in accordance with established performance standards. Please note:

  • The listed time frames do not include any delays resulting from incomplete information or missing requirements submitted by the user. .
  • The timeframes also exclude any additional processing time required by third parties or external entities, if applicable.

    • Service NameTotal Time (Business days)Service Availability
    Program License IssuanceImmediate24/7
    National and International SubscriptionsImmediate upon payment confirmation24/7
    Reporting Unlicensed Programs5 Business Days24/7
    Educational Platform Provider Qualification10 Business Days24/7
    National Open Educational Resources Program (OERx)1 business day24/7
    Access to Asas Repository3 Business Days24/7
    Content Development5 Business Days (for proposal and provider matching)24/7
    Content Developer Qualification10 Business Days24/7
    licensed Program InquiryImmediate24/7
    Qualification for professional certifications in e-learning5 Business Days (After meeting all requirements)24/7
    Initial Submission Immediate24/7
    Digital Certificate VerificationInstant24/7
    Authorization for Professional Certificate Exams5 working days24/7
    FutureX LMSFive (5) business days from the date all technical and administrative requirements are fully completed.24/7